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Terms and Conditions

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Terms and Conditions

Welcome to Brilunexa. These Terms and Conditions govern the use of our website and the purchase of decorative light fixtures within Hong Kong. By accessing our platform or placing an order, you agree to be bound by the terms outlined below. Please read them cautiously before completing any transaction.

1. Scope of Operation & Service Availability

Brilunexa operates exclusively within the Hong Kong Special Administrative Region. We sell and deliver decorative light fixtures solely to valid addresses located within Hong Kong. Orders requesting delivery outside of Hong Kong will not be accepted or processed.

2. Orders and Payment Policy

To ensure complete transparency and convenience, our payment terms are structured as follows:

  • Payment Method: We operate on a Cash on Delivery (COD) basis only.
  • Collection: The total order amount is collected in full by our courier representative at your doorstep upon physical delivery.
  • Fee Structure: There are no hidden fees, surprise surcharges, or additional shipping costs. The price displayed at checkout is the final amount payable upon delivery.

3. Shipping and Delivery Timeline

We strive to deliver orders efficiently to all valid Hong Kong addresses:

  • Order Processing Time: 1 business day is required for order packaging, handling, and dispatch preparation.
  • Transit Time: 1 to 2 business days are required for physical transit via our courier network.
  • Total Delivery Timeline: Customers can expect order arrival within 2 to 3 business days from the date of order placement.

4. Order Cancellation Policy

  • Pre-Dispatch Cancellations: You may cancel your order at any time before it leaves our facility without incurring any penalty or fee.
  • Post-Dispatch Policy: Once an order has been handed over to our logistics partner and is in transit, cancellation is no longer possible. The delivery must be completed, after which any eligible issues may be addressed through our return policy.

5. Return, Replacement, and Refund Policy

We provide a 30-day return policy that begins on the calendar day your order is physically delivered.

Return Eligibility
  • Returns are accepted exclusively for items that arrive damaged, defective, or incorrect.
  • We do not accept returns, exchanges, or refund requests due to a change of mind. We encourage customers to verify product dimensions, finishes, and design specifications before placing an order.
Return Process & Pickup
  1. Notification: If you receive a damaged or incorrect item, notify our team by emailing lights@brilunexa.com within 30 days of delivery. Include your order details and clear photos of the issue.
  2. Free Return Logistics: Upon reviewing your request, we will arrange a doorstep pickup via our designated courier at no charge to you. Return transportation is covered entirely by Brilunexa.
  3. Restocking Fees: We do not charge any restocking or handling fees for returned items.
Inspection & Resolution
  • Inspection Window: Once the returned item arrives at our facility, our team completes a thorough physical inspection within 24 hours.
  • Replacements: If the product is defective or damaged, we will arrange a free replacement item to be dispatched to your address.
  • Refund Eligibility: If the item cannot be repaired and a replacement is unavailable, a full refund will be granted.
Refund Processing Details
  • Information Request: Because transactions are completed via Cash on Delivery, we do not retain billing information. For passed refunds, we will contact you via email to securely request your bank account details.
  • Method of Refund: All refunds are issued exclusively through direct bank transfer to your designated account.
  • Processing Time: Once initiated by our team, bank transfers take up to 7 business days to reflect in your bank account, depending on your banking provider’s processing times.

6. Intellectual Property & Website Use

All visual elements, text content, logos, product listings, and design layouts displayed on this website are the property of Brilunexa and are protected by applicable laws. Illegal reproduction, duplication, or redistribution of any material without express written consent is strictly prohibited.

7. Governing Law and Jurisdiction

These Terms and Conditions, as well as all commercial transactions and dispute resolutions, are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Users submit to the exclusive jurisdiction of the courts of Hong Kong.

8. Customer Support & Contact Information

For any questions regarding our terms, order tracking, or product details, our dedicated support team is available during standard operating hours:

  • Company Name: Brilunexa
  • Physical Address: China Building, 29 Queen's Road Central, Central, Hong Kong
  • Support Email: lights@brilunexa.com
  • Operating Hours: Monday to Friday, 9:00 AM to 5:00 PM HKT (Hong Kong Time)