Designed for Homes Across Hong Kong
Mail Us
background image

FAQ

Find quick, clear answers about Brilunexa's lighting products, shipping, returns, and other shopping questions here.

  • Products
  • Policies
  • Miscellaneous
  • What materials are used in Brilunexa lighting fixtures?
    Our fixtures use crystal, brass, and matte black metal finishes.
    Do the chandeliers come with bulbs included?
    No, bulbs are sold separately to suit your preferred brightness.
    What is the standard drop length for pendant lights?
    Drop lengths vary by design, between one and two meters.
    Can I adjust the height of my chandelier?
    Yes, many designs allow adjustable chain or cable drop length.
    Are the LED fixtures dimmable?
    Dimmable compatibility depends on the specific fixture and wiring setup.
    What ceiling types work with these fixtures?
    Our fixtures suit flat, sloped, and standard drywall ceilings well.
    Do you offer installation instructions with each product?
    Yes, every fixture includes clear, step-by-step installation instructions and diagrams.
    What is the difference between crystal and LED collections?
    Crystal pieces use glass strands; LED pieces use built-in lighting.
    How much does each fixture weigh?
    Weight varies by design, ranging from two to ten kilograms.
    Can these lights be used outdoors?
    No, our collection is designed exclusively for indoor residential use.
  • Do you ship outside of Hong Kong?
    No, deliveries are currently limited to Hong Kong addresses only.
    How long does delivery take?
    Delivery usually takes between 2 and 3 business days total.
    Do you charge shipping fees?
    No, standard shipping across Hong Kong costs you nothing extra.
    Can I make changes during project execution?
    We accept Cash on Delivery for all Hong Kong orders.
    Can I return a product if I change my mind?
    No, returns apply only to damaged, defective, or incorrect items.
    How many days do I have to request a return?
    You have 30 days from delivery to request a return.
    Do I have to pay for return shipping?
    No, return pickup and shipping are arranged at no charge.
    How will I receive my refund?
    Refunds are sent directly to your bank account via transfer.
    How long does a refund take to process?
    Refunds typically take up to 7 business days to process.
    How do you use my personal information?
    We use your data solely to fulfill and deliver orders.
  • Where is Brilunexa based?
    Brilunexa is officially based in Central, on Hong Kong Island.
    How can I contact customer support?
    Email lights@brilunexa.com or write directly to our Central office address.
    What are your customer support hours?
    Our support team operates Monday to Friday, 9:00 AM to 5:00 PM HKT.
    Do you have a physical showroom?
    We currently operate online only, without a public retail showroom.
    Can I track my order after it ships?
    Yes, tracking updates are sent directly to your registered email.
    Do you offer gift wrapping or packaging?
    Yes, every order arrives in protective, presentation-ready packaging as standard.
    Are your products suitable as gifts?
    Yes, many designs make thoughtful gifts for housewarmings or celebrations.
    How do I know which fixture suits my room?
    Consider your ceiling height, room size, and preferred design style.
    Do you restock sold-out designs?
    Restocking availability depends on demand and current supplier production timelines.
    Can I modify or cancel an order after placing it?
    Yes, cancellations are accepted only before your order is dispatched.