Shipping Policy

Shipping Policy

At Brilunexa, we prioritize clear communication, straightforward fulfillment schedules, and open service standards for all decorative light fixture purchases. This Shipping Policy details our handling procedures, transit timelines, and order conditions for customers located within the Hong Kong Special Administrative Region.

1. Regional Scope and Service Availability

Brilunexa provides local delivery services exclusively within Hong Kong. We ship decorative light fixtures and hanging centerpieces solely to valid physical addresses situated within the Hong Kong Special Administrative Region. Orders requesting shipment to locations outside Hong Kong are not processed or fulfilled.

By placing an order on our platform, you acknowledge that the designated delivery address must be situated within our specified geographic coverage region. We work continuously to ensure every package arrives safely.

2. Order Packaging and Dispatch Timeline

Order preparation is managed efficiently to facilitate prompt local transport:

• Order Processing Window: We require 1 business day to package, review, and organize your items for dispatch.
• Operating Hours: Our warehouse and dispatch facilities operate from Monday through Friday, excluding public holidays in Hong Kong. Orders placed over weekends or official public holidays are processed on the following business day.

3. In-Transit Delivery Schedules

Once your order leaves our facility and enters our local logistics network, physical transportation proceeds according to a structured timeline:

• Transit Duration: Local courier transport requires between 1 to 2 business days to arrive at your designated delivery location.
• Total Estimated Delivery Period: Combining processing and transit times, customers can anticipate package arrival within 2 to 3 business days from the initial order submission date.
• Address Accuracy: Customers are responsible for providing complete and correct address details during checkout. Inaccurate delivery details may cause unexpected courier delays or delivery rescheduling.

4. Payment Terms and Zero Shipping Surcharges

To maintain total clarity across all commercial transactions:

• Shipping Fee Structure: We offer standard delivery across Hong Kong at no additional fee. There are zero shipping charges, handling surcharges, or hidden fees added during checkout.
• Payment Collection Method: We operate on a Cash on Delivery (COD) basis. The full order amount is collected directly by our courier representative at your doorstep upon physical delivery of the package.
• Receipt Issuance: A formal receipt reflecting the total purchase amount is issued upon completion of the transaction at the time of physical item handover.

5. Dispatch Status and Order Cancellation Protocol

We understand that purchase decisions may require adjustment prior to shipment:

• Pre-Dispatch Cancellations: You may submit an order cancellation request at any time while the package remains in our holding facility prior to dispatch.
• Post-Dispatch Conditions: Once an item has been transferred to our logistics courier partner and transit has commenced, cancellation is no longer possible. The physical delivery must be completed as scheduled, after which any eligible concerns regarding damaged or incorrect items may be submitted under our return framework.

6. Regulatory Compliance and Statutory Rights

Our shipping and fulfillment operations strictly adhere to the legal standards established under the laws of the Hong Kong Special Administrative Region, including the Sale of Goods Ordinance (Cap. 26) and the Trade Descriptions Ordinance (Cap. 362). We provide clear, accurate information regarding item descriptions, delivery schedules, and total payable amounts, fully supporting consumer protection mandates and merchant transparency guidelines.

7. Customer Support and Operational Contact Information

If you have questions regarding order status, shipment progress, or delivery logistics, our support representatives are available to assist you during standard operating hours:

• Company Name: Brilunexa
• Physical Address: China Building, 29 Queen's Road Central, Central, Hong Kong
• Contact Email: lights@brilunexa.com
• Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM HKT (Hong Kong Time)