Privacy Policy

Privacy Policy

At Brilunexa, protecting personal privacy remains an important priority for our operations. This document outlines how we collect, use, store, and process personal information when visitors access our online platform, browse decorative lighting collections, or complete online orders within Hong Kong. By interacting with our website, you acknowledge the data handling practices explained below.

Compliance with Hong Kong Regulations

We manage all personal data strictly in accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong. We collect personal information only through fair and lawful means to support essential commercial functions, order processing, and customer support. Our official physical location is China Building, 29 Queen's Road Central, Central, Hong Kong.

Information We Collect

To provide seamless service and process transactions efficiently, we collect personal details that you provide directly to us. This information includes:

• Contact details such as full name, delivery address, phone number, and email address (lights@brilunexa.com).
• Transaction details necessary to fulfill orders for decorative light fixtures and hanging centerpieces.
• Operational browsing data collected through cookies, including IP addresses, browser types, and visited web pages, which help us optimize user experience.

We do not knowingly collect personal information from individuals under sixteen years of age without parental consent.

Purpose of Collection and Data Usage

Your personal details serve clear and specific operational purposes, including:

• Processing, packing, and delivering physical orders to specified Hong Kong addresses.
• Communicating important updates regarding order statuses, delivery schedules, or customer service queries.
• Enhancing website functionality, layout, and product presentation based on browsing patterns.
• Sending direct promotional communications only when explicit consent has been provided, with simple opt-out mechanisms available at any time.

Data Sharing and Third-Party Disclosures

We respect your privacy and do not sell, trade, or rent personal data to outside parties. However, to complete essential retail operations, we share necessary information with selected service providers, including:

• Logistics and courier partners who deliver physical goods directly to your specified location.
• Digital payment processing platforms that clear transactions securely.
• IT infrastructure hosts who maintain our online store stability.

All external service providers operate under strict confidentiality agreements and must process personal data solely for contracted tasks, adhering strictly to PDPO standards.

Data Protection and Security Standards

We implement appropriate physical, organizational, and electronic measures to protect collected personal details against illegal access, loss, alteration, or disclosure. Server access remains restricted to necessary personnel, and data transfers undergo encryption protocols to maintain information integrity during transmission.

Use of Cookies and Tracking Technologies

Our website utilizes standard session and persistent cookies to remember visitor preferences, analyze site traffic, and support smooth shopping navigation. Visitors maintain full control over cookie settings within their personal web browser options and may disable cookies, though certain interactive features of the store may function differently as a result.

Data Retention and Access Rights

We retain personal details only as long as necessary to fulfill the original purpose of collection or to meet legal and accounting obligations. Under the Personal Data (Privacy) Ordinance, Hong Kong residents hold specific rights regarding their personal data, including:

• The right to request access to stored personal information.
• The right to request corrections for inaccurate or outdated personal records.
• The right to withdraw consent for direct marketing activities.

To submit a data access request, request corrections, or ask questions about our data handling practices, please contact us via email at lights@brilunexa.com or write to our address at China Building, 29 Queen's Road Central, Central, Hong Kong. We respond to all formal requests within a reasonable timeframe as mandated by Hong Kong law.